Effective Date: 01/04/2025

Edora Care Plus (“we”, “us”, or “our”) is committed to safeguarding the privacy of visitors to our website. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our website and interact with our contact form.

Who We Are

Edora Care Plus provides health and social care services to individuals in extra care housing and their own homes. For any privacy-related inquiries, please contact us at:

Email: care@edoracare.co.uk

Postal Address: Riley Studios, Archway, London

Personal Data We Collect

When you use our contact form, we collect the following personal information:

Name: To address you appropriately.

Email Address: To respond to your inquiries.

Phone Number: To contact you if necessary regarding your inquiry.

We do not collect any additional personal data through our website.

How We Use Your Personal Data

The information collected via our contact form is used solely for the following purposes:

To respond to your inquiries or requests submitted through the contact form.

To communicate with you regarding the services we offer, if applicable.

We will not use your personal data for marketing purposes without your explicit consent.

Lawful Basis for Processing

We process your personal data based on:

Consent: By submitting your information through our contact form, you provide consent for us to process your personal data to respond to your inquiry.

Data Sharing and Disclosure

We do not share, sell, rent, or trade your personal data with third parties for marketing or any other purposes. Your information is used solely by Edora Care Plus to address your inquiries.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. While we strive to protect your personal information, please be aware that no method of transmission over the internet is completely secure.

Data Retention

We retain personal data collected through the contact form only for as long as necessary to respond to your inquiry and for a reasonable period thereafter to ensure any follow-up queries can be addressed. After this period, your personal data will be securely deleted.

Your Rights

Under the UK GDPR, you have the right to:

Access: Request a copy of the personal data we hold about you.

Rectification: Request correction of any inaccurate or incomplete data.

Erasure: Request the deletion of your personal data, subject to certain conditions.

Restriction: Request the restriction of processing of your personal data.

Objection: Object to the processing of your personal data under certain circumstances.

Data Portability: Request the transfer of your data to another organisation or directly to you.

To exercise any of these rights, please contact us at the email or postal address provided above.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of such websites. We encourage you to read the privacy policies of any external sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Thank you for trusting Edora Care Plus with your personal information. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at care@edoracare.co.uk.